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This error message appears when a user tries to use ACT in Sage.

Sage 100 – When Printing, GDI Encountered a Generic Error


Unable to print report name> in Sage 100. rpt. When printing to a Paperless Office PDF from Sage 100, GDI+ experienced a general error.


Hardware Problems Windows Security Permissions


If this error occurs only with printing to Paperless Office PDF:

  1. Make sure the Sage 100 PDF Converter (formerly Sage PDF Converter) is configured properly:
    1. From the Windows Desktop, click StartDevices and Printers
    2. Right-click the Sage 100 PDF Converter printer (formerly Sage PDF Converter)
    3. Select Printer Properties
    4. Access the Ports tab
      • Verify the default port is a Local Port: Sage
        • Note: If not, create it
    5. Access the Security tab
      1. Verify Everyone has the following options selected:
        • Print
        • Manage this printer
        • Manage documents
  2. Make sure the UNC path for the PDF storage location in Paperless OfficeSetup menu, * Maintenance has full permissions for all users
  3. Check hard disk space for the location (where Paperless Office documents are saved)

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