Sage Act Gdi Error | +1-866-973-9785

This error message appears when a user tries to use ACT in Sage.

Sage 100 – When Printing, GDI Encountered a Generic Error

Description

Unable to print report name> in Sage 100. rpt. When printing to a Paperless Office PDF from Sage 100, GDI+ experienced a general error.

Cause

Hardware Problems Windows Security Permissions

Resolution

If this error occurs only with printing to Paperless Office PDF:

1. Make sure the Sage 100 PDF Converter (formerly Sage PDF Converter) is configured properly:
   1. From the Windows Desktop, click Start, Devices and Printers
   2. Right-click the Sage 100 PDF Converter printer (formerly Sage PDF Converter)
   3. Select Printer Properties
   4. Access the Ports tab
      • Verify the default port is a Local Port: Sage
        • Note: If not, create it
   5. Access the Security tab
      1. Verify Everyone has the following options selected:
         • Print
         • Manage this printer
         • Manage documents
2. Make sure the UNC path for the PDF storage location in Paperless Office, Setup menu, * Maintenance has full permissions for all users
3. Check hard disk space for the location (where Paperless Office documents are saved)